Residential Operations Coordinator

We are internally recruiting for a Residential Operations Coordinator to join our expanding team. 

At Clarity, we fully invest in and support our staff in developing their careers.  As a progressive company we look for enthusiastic and ambitious people with a drive and passion to move the business forward.

Please note the application date for this role has now passed.

Key Purpose:

Complete the booking of health surveillance and absence management referrals for residential clients by liaising with customers and ensuring that the diaries of the external resource team is maximised, days lost or not booked are minimised, and that customer requirements are met.

Planning customer work in line with their requirements and Company goals relating to contract renewal and needs assessments, ensuring that contact is maintained and effective client relationships is nurtured and customer requirements met.

Manage residential external resource team members, ensuring that all targets are monitored.

Principle Accountabilities/Main Functions:


1. Book health surveillance days for customers
2. Diary management for residential external resource team
3. Liaise with residential external resource team
4. Plan surveillance days in advance for the future months and year


5. Liaise with clients regarding sickness absence referrals.
6. Ensure that referrals are booked into the diary.
7. Reconcile all reports in time for reporting every Friday.
8. Sign off – oversee sign off process for daily and weekly reports.


9. Monitor diary activity for all external resource – OHAs and OHTs.
10. Gaps analysis – ensure that visibility of diaries is available across external resource.


11. Manage last minute cancellations and sickness and ensuring all resource are allocated correct location and travel time.


12. Liaise with the Client to confirm booking of surveillance days in the residential external resource (OHT and OHA) diaries.


13. Manage the HubSpot system ensuring all contact with the customer and relevant information is input and updated.


14. Attend daily Operations meeting ensuring that all issues are raised and discussed.


15. Assist with administrative tasks for account management and customer services as required.


Professional conduct at all times, ensuring all matters are handled in a professional and courteous manner.

Kept up-to-date with current regulations and paperwork.