The key to our success is the experience, commitment and knowledge of our people and how we work with our customers to offer a solution with the best support.
Our team of administrative and healthcare professionals are qualiﬁed and trained to national standards to deliver a comprehensive and high-quality service.
Developing a professional relationship is paramount to the success of a long-term partnership. Every client is teamed up with a dedicated Account Manager and fully supported by an experienced administrative team to deliver a consistently high level of service.
The team continually strive to provide the highest levels of support clients should expect to receive. The role of our Occupational Health Business Partners is to build and maintain strong lasting relationships, which is driven by excellent clinical service. To achieve this goal, the team seek to understand client needs and objectives, providing bespoke solutions and ensuring delivery against these in a timely and successful manor.
The cornerstone of the relationship between the Occupational Health Business Partners and the client is focused on developing trust, communication, and reliability. This ensures clients have a clear point of contact to assist with client requests and queries. Key to the team’s success is to work in partnership with the client to proactively deliver innovation, service development, industry, and legislative updates.
The Marketing Department plays a vital role in reaching out to clients and the business community, engaging, and raising awareness of occupational health services, developments, changes within the industry and new service development. The department works closely with the Occupational Health Business Partners to ensure that clients are fully supported with marketing campaigns and initiatives. Market research supports the continued growth of the business.
The Clinical department is responsible for the writing, implementation, and review of all clinical processes and policies that underpin our occupational health service. The team is proud to be operating on current best practice and the latest clinical and Health and Safety guidance and regulations. This allows Clarity’s services to remain industry leading. Further responsibilities include the creation of certificates and reports for clients following health surveillance. Included in our resource, is a wealth of clinical experience from multiple Registered Nurses, located throughout the UK.
The Operations Department is responsible for managing the workflow efficiently whilst maintaining KPIs throughout the process. The team work closely with clients and internal departments to ensure that work is booked promptly and is appropriately resourced. Efficiency in operations requires effective systems which are continuously developed. The team strive to provide a high level of support to ensure that clients maintain a healthy and productive workforce.
The HR Department is responsible for recruitment, staff training and development, performance management and employee relations. The HR team are directly responsible for the management of our Occupational Health Technicians, our key resource, who deliver our primary and essential services to our customers.
The Finance Department is ultimately responsible for budgetary control, strategic financial forecasting & planning, preparing financial reports and auditing of Clarity’s finances. The Finance team carries out their functional activities across various departments to ensure there is robust cost control across the business via budget controls and to ensure the financial health of the company.
Andy founded Clarity Occupational Health in 2004, identifying an opportunity to deliver Occupational Health Services through a non-traditional route. Prior to developing Clarity, Andy worked principally in the hospitality and pharmacy sectors, before developing a range of services aimed at expanding drug and alcohol policy across the UK.
Andy believes that occupational health should be viewed as requisite by employers and that it is the role of our industry to make a stronger case for the benefits of pro-active occupational health; he also believes that the industry has a responsibility to make occupational health accessible to all employers regardless of size, making this objective integral to the company mission.
When not working, he is a passionate football fan and a very average Junior Football Coach.
Mike has worked in both the Occupational Health and Substance Misuse sectors for over 25 years. He is highly experienced in developing and implementing occupational health solutions for employers across the UK. Mike has worked within a range of sectors including construction, rail, logistics, food production, retail, manufacturing and many more.
He believes that it is important to provide a flexible range of high quality, proactive and cost-effective strategies and has been instrumental in their development. Mike has combined the traditional values of excellent customer service with a modern and progressive approach to service delivery.
Whilst not at work, Mike is kept busy with a young and active family. Also attempting to fend off his increasing years, Mike is a keen triathlete participating in the Ironman distance races.
Andrew served in the British Army for 11 years, ending his military career as a Registered Nurse in the Queen Alexander Royal Army Nursing Corps (QARANC) in 2016. Andrew has Occupational Health experience in a wide range of commercial environments including Manufacturing, Food Processing, Logistics and Healthcare.
Since joining Clarity, Andrew worked as a peripatetic Occupational Health Advisor before taking on the role of Clinical Director. He ensures that all Clarity practices are underpinned by the latest evidence, and industry best practice. Andrew is a firm believer in the benefits of occupational health, and regularly sees the positive impact Clarity services bring to individuals and organisations. Andrew is motivated to maintain Clarity’s service as industry leading.
Andrew has recently completed a master’s degree in Occupational Health, from the University of Birmingham.
Outside of work, Andrew lives in rural Herefordshire, with his wife and 4 children. A keen sportsman, unfortunately this is now enjoyed from the comfort of his sofa rather than on the rugby pitch.
Ian is an experienced HR professional with 27 years’ HR experience in both the public and private sectors. Prior to joining Clarity Occupational Health, he gave HR and IR advice to managers in a highly unionised environment. He also specialises in management and leadership training and development.
He was appointed HR Director in May 2020, but has worked within Clarity Occupational Health since 2018, helping them with a variety of HR functions and delivering courses to their many customers and clients.
In his current role, he is responsible for the HR strategy, ensuring that it is in line with the Company’s business and strategic direction, providing leadership and direction on the people function for the entire Company.
Jo-Anne joined Clarity Occupational Health in August 2008 and brings over 25 years of financial experience to the company and is ultimately responsible for the financial health of Clarity.
Since being in the role of Finance Director, Jo-Anne has proven her ability to constantly challenge and streamline existing processes and systems to improve organisational efficiency.
Jo-Anne also oversees the Quality Assurance and IT solutions departments within the business.
When not working she loves exercising, socializing, and taking long walks with her four-legged friend, Chester.
As a Senior Account Manager, Neil brings a wealth of experience to the role with over 15 years in the industry.
Neil has worked on the implementation and ongoing management of many Occupational Health programmes across a diverse number of sectors and has helped many organisations achieve their goals and objectives.
He believes that Clarity offers a unique and bespoke service that matches the needs of a client’s own strategy and values. Clarity has a strong focus on development and a passion for innovation which makes us stand out from the crowd.
Away from work, Neil and his family enjoy the outdoors with regular walking and camping trips around the country. He is a keen sports fan, in particular football and cricket and enjoys cooking for family and friends at the weekend.
Shauna has worked for Clarity Occupational Health for 5 years, now undertaking the role of a Senior Account Manager. It is important to Shauna to build strong working partnerships with her clients, to understand their short- and long-term requirements and to strive to provide excellent customer service to all. Shauna covers a wide range of industries and has accumulated a wealth of knowledge which enables her to support her clients through all aspects of Occupational Health.
Outside of work, Shauna can be found in the gym taking part in fitness challenges. Shauna competes annually in a challenging endurance event in support of Help for Heroes.
Katie has worked with Clarity Occupational Health for 5 years and has gained unparalleled experience within the Occupational Health industry. Working in a range of situations she has supported businesses strive to when it comes to their employee’s wellbeing. No matter what industry you are in or questions you have, the team can always provide an efficient, cost effective answer to your needs.
Katie loves to travel and explore new places. She has been lucky enough to travel the world, from Island hopping in South East Asia to camper vanning in New Zealand.
Julie has worked for Clarity Occupational Health since 2009 when she joined as an Administrator. She is now responsible for managing the Clinical Support team, monitoring, and implementing policies and providing support to the clinical resource team. Before working in Occupational Health, Julie gained a BA (Hons) degree in Linguistics at Bangor University and went on to work in recruitment for a number of years.
When she’s not at work, Julie is an enthusiastic football mum and can often be found on the side lines cheering on her two boys as they play for their local football team.
Bhavna is an experienced professional with over 20 years’ experience. Prior to joining Clarity Occupational Health, she worked within the Professional Services and Healthcare sectors. Bhavna joined Clarity in 2005 and has worked across all business functions, supporting the growth of the business. She has gained invaluable experience and insight into Occupational Health. As Marketing Manager, Bhavna is focussed on client engagement and communication.
Bhavna loves a challenge, successfully completing the London Moonwalk and raising £1000 for breast cancer.
Prior to joining Clarity Occupational Health, Adrian managed several businesses and resided in Spain. In 2008, Adrian joined Clarity as an Occupational Health Technician. He gained invaluable experience out ‘in the field’ before joining the team at head office. Adrian is now responsible for our team of Occupational Health Technicians and the management of our fleet of Medical Mobile Units and screening equipment. He provides day to day support and training courses for our technicians.
When not at work, Adrian is a keen sportsman, involved in managing his local Rugby team. After 30 years of playing Rugby in England and abroad, Adrian has now retired from sport, encouraging his team from the side lines.
Chloe joined the Finance Team at Clarity Occupational Health in July 2015 after leaving College. She is currently working towards her Association of Accounting Technicians (AAT) qualification and Chartered Institute of Payroll Professionals (CIPP) certificate. Chloe progressed to Finance Manager in 2017.
Chloe enjoys socialising and travelling to new places. She hosted her first Macmillan coffee morning in October 2019 raising £230 towards a charity close to her heart.
Clare qualified as a RGN in 1983 becoming a ward sister. Following this, she moved from Leeds to Manchester to complete her Diploma course in Occupational Health (OH). Clare has worked for several Occupational Health providers as well as being an in house OH Advisor (OHA) and has gained a wide range of clinical experience in various market sectors. Clare joined Clarity Occupational Health in 2020 as an office based OHA, and more recently has been promoted to the position of OH Clinical Manager, assisting the Clinical Director and supporting the clinical team to establish and develop good clinical practice. 2022 will be her 30th anniversary in the world of Occupational Health.
Out of work, Clare enjoys cooking and entertaining, spending time with her grown-up children and friends.
Steve has worked for Clarity Occupational Health since 2004, in various roles, both clinical and operational. He started as an Occupational Health Technician, eventually moving into a more operational role and supporting the OHT team. Steve has been promoted to the position of Technical Operations Manager, focussing on the management and development of Clarity’s Occupational Health database. Outside of work, Steve enjoys playing and watching sport, with football, golf and the gym being part of his normal activities.