A simple step-by-step guide explaining how to submit an OH referral, how the employee receives their secure questionnaire link, and the expected service timescales.
Available Questionnaires are:
Manager completes the referral request form in full
All required fields must be completed
Ensure information is accurate and current
Once completed, the form is automatically returned to Clarity
No additional action required at this stage
Clarity reviews the request
Uploads referral details onto OPAS
Prepares the case for the employee questionnaire stage
Secure online questionnaire link is sent to the employee
Link is unique, confidential, and required for progression
Employee has 15 days from issue to complete
Link expires automatically after 15 days
Expiry may require re-issue / re-referral depending on process
As a SEQOHS accredited and ISO-certified provider, we deliver high-quality, compliant health surveillance services across the UK. Trusted by over 1,000 employers, we help organisations meet HSE requirements with confidence.
Timelines below set expectations for when actions occur after submission and after questionnaire completion.
Target: 48 hours
Within 48 hours of receiving the manager request, Clarity issues the questionnaire link to the employee.
Target: 48 hours
Within 48 hours of receiving the completed questionnaire, Clarity processes and issues/sends the fitness certificate.
No — it is automatically returned to Clarity for processing.
After referral upload to OPAS, a secure confidential link is issued to the employee.
The link expires after 15 days; this can delay progress and may require a new referral.
48 hours to issue questionnaire after manager request; 48 hours to issue certificate after questionnaire submission.
Complete the referral request form and we’ll issue the employee questionnaire link in line with the SLA.
Prefer to speak to us? 📞 0161 443 0060
Available Questionnaires are:
Telephone
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