Customer Services Advisor

We are recruiting for Customer Services Advisor to join our expanding team. 

At Clarity, we fully invest in and support our staff in developing their careers.  As a progressive company we look for enthusiastic and ambitious people with a drive and passion to move the business forward.

Please note internal applications only are to be considered for this role:


Closing Date for applications: Friday 14th June 2024

Key Purpose

Due to the continued expansion of the business, Clarity is investing in the Customer Service function for a Customer Services Advisor to proactively promote additional services whilst maintaining a central hub for resolving enquiries and issues.

Clarity is seeking a motivated, enthusiastic and ambitious individual who can demonstrate excellent telephone skills, outstanding written and verbal communication, a passion for customer service, the ability to liaise with internal and external stakeholders and problem solve.

Reporting through the Customer Services Manager, the individual will play an integral role in the continuous development of the function and in our service to customers.

The main responsibilities include proactive outbound calls to our existing client base supporting regular marketing campaigns and gaining an insight into client experiences; dealing with client enquiries and utilising this information to develop client education material; and complaints handling and problem resolution, ensuring each complaint is fully documented and a resolution is provided on a timely basis.


Key Skills
  • Excellent telephone skills, with the ability to deal with inbound and outbound calls
  • Outstanding verbal and written communication skills
  • Excellent attention to detail
  • Well organised with good time management skills with an ability to prioritise workload
  • Professional and enthusiastic manner with an ability to work under pressure
  • IT literate with experience in using Microsoft Suite, Hubspot, Cohort and Client Portal
  • Ability to work independently and as a team player, striving to improve and develop
  • Ability to adapt and take on other responsibilities when necessary
  • Empathic and compassionate when dealing with sensitive issues

Interested in this role? Please complete the application form